24/7 IT SUPPORT
Akita provides an unrivalled 24/7 IT support service for businesses with offices located around the world.
Our 24/7 IT SUPPORT
Our 24/7 support can look after the needs of a number of global clients as well as smaller organisations with extended operational hours. By partnering with Akita, you can be assured that any IT-related issues requiring immediate attention are dealt with quickly and effectively by our team of on-call engineers.
Our out-of-hours engineers ensure that any issues requiring assistance are dealt with quickly and efficiently, keeping your staff working and your business operational around the clock.
At Akita, we appreciate that maintaining system uptime and continuity of IT services is critical in the smooth running of your organisation. To ensure this is the case, our professional and friendly team are on hand to provide a speedy resolution when needed.
So with Akita, you’ll be able to get the same great service at 1am as 1pm.
International IT Support
Organisations with both UK and international offices value Akita’s 24/7 IT support service as it allows them to have a single partner for remote IT support all around the world.
Having one trusted company looking after IT support ensures a consistent approach and is cheaper than employing multiple regional services.
A single global support partner also prevents divergence in IT policy and processes in regional offices, maintaining a company standard across all operations.
Akita’s 24/7 IT support guarantees excellent customer service. Our team of IT helpdesk engineers work to strict SLA agreements, resolving issues in two hours or less. Our engineers are also there to offer advice and general ‘how-to’ guidance when you needed.
Our engineers’ expertise and friendly manner are why Akita has received over 200 five star reviews from our customers. Feel free to read this customer feedback for yourself.
Extended Hours Support
While our 24 7 IT support service is popular with multinational organisations, some businesses simply require extended support hours to tackle early or late working.
For example, if your operating hours are 7am until 9pm, Akita can still provide cost-effective IT support outside of ‘normal’ office hours. This ensures that your employees can get the help they need, when they need it.
Please feel free to get in touch with your requirements.
NO OVERSEAS CALL CENTRES
Some IT companies will use external call centre agencies to handle their out-of-hours and 24/7 IT support. But that’s not the way we work.
Call centres typically have limited technical expertise and won’t know customer setups fully. They’ll often rely on online tutorials to address your problems. And if things get too technical the issue has to be abandoned, prolonging your IT problem.
At Akita, we feel that if you’re paying for IT expertise then you should get it. That’s why our 24/7 IT support is only provided by our own trained engineers. They’ll know or have details of your IT systems to hand, so will be able to fix your problems quicker.