OUTSOURCED IT SUPPORT

Outsourced IT support is a cost-efficient way of providing IT support for your organisation.
outsourced it support
Akita provides outsourced IT support and solutions to over 250 organisations across London and the South East.

With responsive IT service desk and superlative customer service, as well as the cost and business benefits of IT outsourcing, most organisations’ will benefit from outsourcing their IT.

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To get a quote for outsourced IT support and services your organisations please get in touch:

WHY CHOOSE OUTSOURCED IT SUPPORT?

There’s various reasons why companies embrace outsourced IT support.

For SMEs, the cost of an IT department is generally out of reach. IT outsourcing allows for the professional care of your IT and communications systems at a lower cost than hiring a dedicated staff member.

Organisations that do have in-house IT resources are limited to their knowledge. Outsourcing to a managed service provider such as Akita provides access to a more expansive range of IT experience. It is for this reason that companies approach Akita for the outsourcing of third-line technical and specialist system support, as well as IT consultancy.

For large and enterprise-level companies, IT outsourcing supports expansion. Whether it is to support growth in an organisation or the launch of a new office location, outsourcing IT to Akita means organisations can get immediate support that’s scalable for future growth. This is also a cheaper and more time-efficient approach to IT management than hiring additional staff.

IT OUTSOURCING WITH AKITA

With a large team of engineers and consultants and a 24/7 IT service desk, Akita is the ideal partner for outsourcing IT support services to.

We’ve got over 20 years of experience in support, high levels of technical expertise, ISO-accreditation for security, and Microsoft Gold Partner status. So by choosing us, you can be sure you’re working with a professional outfit.

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    Benefits Of IT Outsourcing

    Reduced costs

    Outsourcing IT support can reduce the overall cost of IT for your organisation by as much as 40% for an organisation. Outsourced IT expertise can also introduce you to cost-saving technologies, such as cloud computing, that in-house resources aren't able to deliver.

    Improved support

    Outsourcing your IT support to Akita gives you access to all of our engineers and consultants. For less than the cost of one full-time IT resource, you'll get access to a scalable support service and the expertise of an entire team of IT professionals.

    Better service

    We provide our customers with a guaranteed response within two hours (though our average response time is currently less than 30 minutes). We also prioritise response based on issue severity, so you won’t be kept waiting with a serious problem. Akita also has over 200 five star reviews from its customers, so you can be confident that you’ll get great service too.

    Greater flexibility

    Our support isn’t limited to the 9 to 5. With 24/7 IT support from multiple locations across London and the South East, we can outperform in-house IT. And as there’s no limit to our working hours, we can support your global satellite offices too.

    No staffing headaches

    With outsourced IT support, sickness and holiday cover become a thing of the past. Akita’s support is available 24/7/365. We have the scale of operations that an expert will always be available for you.

    Improved systems

    Outsourcing your IT puts your systems in the care of a team of IT specialists. Between them, they can recommend the very best and most cost-effective business IT solutions and implement them with minimal fuss.

    TRANSITION TO OUTSOURCED IT SUPPORT

    Akita’s transition process ensures that the switch to outsourced IT support is simple. We’ll dedicate time to assessing the current state of your setup and systems, and educate your staff on how to use Akita’s IT service desk.

    We’ll also assign you a dedicated Technical Account Manager. This senior IT engineer will meet with you regularly, report on your systems, and help you to plan for the future development of your IT setup in line with your organisation’s business goals.

    Case Studies

    Discover how our outsourced IT support and services benefit the following organisations:

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    For a quote on outsourced IT support, or to discuss options, please get in touch.

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